Terms and Conditions
Terms and Conditions
1. About Us We are OXiGEN INC Ltd, a company registered in Scotland under company number SC631438. Our registered office is at 5 South Charlotte Street, Edinburgh, EH2 4AN. Our VAT number is 327 9894 44. OXiGEN has been contracted by The Ocean Bottle Ltd to manage and operate the online store at https://eu.oceanbottle.co (referred to as the "E-commerce store," "online store," or "website").
2. How to Contact Us You can reach us via email at oceanbottle@oxigen.co.
3. Terms of Sale 3.1 These terms govern any purchases made on https://eu.oceanbottle.co. Please read them carefully before placing an order. 3.2 You are considered a "consumer" if you purchase products for purposes outside of your trade, business, craft, or profession. 3.3 References to "we," "us," or "our" refer to OXiGEN INC Ltd, while "you" or "your" refers to the person placing the order. 3.4 You must be at least 18 years old and a resident of the EU to place an order. 3.5 We may update these terms at any time. The applicable terms are those in effect at the time you place your order. 3.6 Please save or print a copy of these terms for your records. 3.7 Use of the website is also subject to our Website Terms of Use.
4. Placing Orders 4.1 Review your order carefully before submitting it. 4.2 After placing an order, you will receive an acknowledgment email. This does not confirm acceptance of your order. 4.3 Your order is accepted when it is dispatched. A legally binding contract is formed at this point. 4.4 We may reject your order for various reasons, including payment issues, product unavailability, or ineligibility to purchase. 4.5 If ordering bespoke or personalised products, ensure that all provided information is accurate.
5. Product Availability All orders are subject to availability. If a product becomes unavailable after you have placed an order, we will notify you and issue a full refund.
6. Order Changes and Cancellations Once an order has been placed and paid for, it cannot be altered. If the order is still in "processing" status, it may be canceled and refunded before placing a new order.
7. Product Descriptions 7.1 Product descriptions are provided on the website. 7.2 Images are for illustration purposes only; actual products may vary. 7.3 Colors may differ depending on your screen settings. 7.4 Weights, sizes, and measurements are approximate.
8. Use Restrictions 8.1 Consumers may use products for personal use only. 8.2 Business customers may use products for internal business purposes but not for resale.
9. Pricing 9.1 Prices are listed in Euros and exclude delivery charges. 9.2 Prices may change, but changes do not affect existing orders. 9.3 If a pricing error affects your order, we will contact you to confirm or cancel the order.
10. Payment 10.1 We accept Mastercard, Maestro, and VISA. Payments must be authorized by the card issuer. 10.2 Payment is taken at the time of order placement. If unsuccessful, the order will be canceled.
11. Delivery 11.1 Delivery options and costs are available on the website. 11.2 Orders will be delivered within the agreed timeframe, but delays due to external factors are not our responsibility. 11.3 We will notify you if your delivery is delayed. 11.4 Risk in the products transfers to you upon delivery, including liability for loss or damage once the order has been delivered to the specified address.
12. Consumer Cancellation Rights 12.1 You have 14 days from delivery to cancel your order, except for perishable, personalized, or hygiene-sealed items. 12.2 To cancel, email oceanbottle@oxigen.co with your order number. 12.3 If you have received your order, return the products within 14 days at your own expense unless they are faulty. 12.4 Products must be in new, unused condition with original packaging. 12.5 Refunds will be processed within 14 days of receiving returned items. 12.6 Refunds are issued to the original payment method. 12.7 Any free gifts must be returned with the order unless they were provided with a product you are keeping.
13. Faulty Products 13.1 Products must be as described, fit for purpose, and of satisfactory quality. 13.2 Your rights:
· Up to 30 days: Full refund for faulty products.
· Up to 6 months: If repair or replacement is not possible, you may be eligible for a refund.
· Up to 6 years: If the product does not last a reasonable time, you may be entitled to a partial refund.
14. Events Beyond Our Control We are not liable for failure to comply with these terms due to circumstances beyond our reasonable control.
15. Liability to Consumers 15.1 We are liable for foreseeable losses caused by our breach of these terms. 15.2 We are not liable for unforeseeable losses, business losses, or indirect damages. 15.3 Nothing in these terms limits liability for death, personal injury, fraud, or any legal obligations we cannot exclude.
16. Personal Data Your personal data is handled in accordance with our Privacy Policy, available at https://eu.oceanbottle.co/pages/privacy-policy.
17. Third-Party Rights Only you and we have rights under these terms. No third party has the right to enforce them.
18. Complaints If you are unhappy with our service or products, please contact us at oceanbottle@oxigen.co.
19. Governing Law and Jurisdiction 19.1 These terms are governed by the laws of England and Wales.
20. General Terms 20.1 You may not transfer your rights, including any claims, warranties, or obligations under these terms, without our written consent. We may transfer our rights to another business but will notify you if this affects your rights. 20.2 If any part of these terms is found to be illegal, the rest remain in effect. 20.3 If we do not enforce any part of these terms, we retain the right to do so in the future.
Last Updated: March 2025